Reference

How we protect your account and data

Your deposits via DANA, OVO, GoPay and QRIS are processed under clear terms that keep your funds and account secure.

Account security verified at loginPayment data encrypted end-to-endWithdrawal verification within 24 hoursYour data rights explained clearly
Explore the Lobby Read FAQ
data maca How we protect your account and data
GET HELP NOW

Legal and account support channels

Email Support Send account security or legal questions to [email protected].
Live Chat Use the chat widget in your account lobby to ask about withdrawal holds, data…
Account Settings Access your legal preferences, payment history and data export options directly from your account…
HOW WE PROTECT YOU

Data security, cookies and your rights

Data Encryption

All communications between your device and our servers use TLS 1.2 encryption. DANA, OVO, GoPay and QRIS payment credentials are never stored on our platform; they route directly through each provider's secure gateway.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your game lobby preferences. No third-party tracking cookies on data maca. You can disable all non-essential cookies in Settings > Privacy.

Account Security

Your password is hashed using bcrypt; we never see your plaintext password. Enable two-factor authentication (2FA) via SMS to your registered phone number for extra protection on withdrawals.

Data Retention

Account profiles and transaction history are kept for seven years to meet Indonesia's financial record-keeping rules. Game logs for live tables and slots are retained for two years and then archived securely.

Access & Deletion

Request a copy of all your personal data or ask to delete your account anytime by emailing [email protected] with your account ID. We process requests within 10 business days.

Dispute Resolution

If you contest a charge, withdrawal hold or account closure, open a ticket in your Support section or email [email protected]. We investigate all disputes and respond within 5 business days.

Common legal and account questions

Contact [email protected] within 48 hours of the transaction with your receipt. We'll cross-check our records against your bank or e-wallet statement and either refund the amount or credit your account within 3 business days. If the charge came from your payment provider, not data maca, they handle the reversal.

Yes. Log in, go to Settings > Legal & Privacy > Download My Data. You'll receive a CSV file of all your transactions, deposits, withdrawals and game session summaries. It typically arrives within 24 hours to your registered email.

Standard withdrawals to DANA, OVO, GoPay or QRIS clear within 24 hours after our verification checks pass. Bank transfers may take 1–2 business days. If your withdrawal is held longer, you'll see a status note in your account; contact support if the hold exceeds 48 hours.

You can close your account anytime from Settings > Account. We delete personal data (name, email, phone) within 10 business days, but retain transaction records for seven years as required by law. Active game sessions are cancelled immediately upon closure.

Two-factor authentication is optional but strongly recommended. If enabled, every withdrawal requires a one-time code sent to your phone. We encourage all players to turn 2FA on to prevent unauthorized withdrawals if their password is ever compromised.

Payment information (card numbers, e-wallet IDs, bank details) never touches our servers; it flows directly from your device through encrypted channels to DANA, OVO, GoPay, QRIS or your bank. Only your transaction reference and final amount are stored on data maca, visible only to you and our internal compliance team.

Change your password immediately from Settings > Security. If you suspect fraud, email [email protected] or use live chat (available 10:00–22:00 WIB) to report the incident. We lock your account, review recent game activity and withdrawals, and contact you within 2 hours to verify your identity before any further transactions are allowed.

Related Pages

data maca Indonesia About Us data maca Casino data maca Login FAQ