Reference

How data maca protects your account and payment data

Your account security and privacy are at the centre of everything we build on data maca.

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data maca How data maca protects your account and payment data
PRIVACY QUESTIONS

How to contact us about your data

Email Support Reach our privacy team at [email protected] with any data request, deletion question, or access…
Live Chat Open your account and head to the Help section in the lobby.
Account Settings Log in to data maca, tap your profile icon, and go to Privacy &…
SECURITY INSIDE

How we keep your data safe on data maca

Encryption Standard

All data in transit between your device and our servers uses TLS 1.2 encryption. Your password is hashed and never stored in plain text. Login attempts from new devices trigger an email verification step you must complete.

Payment Data Handling

We do not store full card or bank account numbers. DANA, OVO, GoPay and QRIS transactions are tokenised and cleared by certified payment processors. We hold no sensitive payment data after your transaction settles.

Cookie & Tracking

We use essential cookies to keep you logged in and session cookies to prevent fraud. Analytics cookies show us how the lobby performs but do not track your play across other sites. You can disable non-essential cookies in your browser settings anytime.

Data Access Rights

You can request a full copy of your personal data, including account history and communication logs, by emailing [email protected]. We deliver it within 14 days in a readable format. No charge applies.

Account Closure

Request permanent account closure in your Privacy & Security settings or by email. Your account locks immediately. We retain transaction records for compliance but delete personal contact details after 90 days.

Data Breach Response

If we detect unauthorized access to your account, we notify you by email and phone within 24 hours. We reset your password and block the unauthorized session. Contact support immediately if you see suspicious activity.

Frequently asked questions about your privacy

Your account locks immediately and we delete personal contact details within 90 days. We keep transaction records for regulatory compliance and fraud prevention as required by local law. You can request final data deletion by emailing [email protected], though some records may be retained longer by law.

Yes. Log in to your account, go to Privacy & Security, and select Download My Data. We send you a complete file within 14 days. It includes your profile, transaction history, login records, and any support messages. You can also email [email protected] to request it directly.

We do not sell your data. We only share information with payment processors (DANA, OVO, GoPay, QRIS partners) to process your withdrawals and deposits, and with law enforcement where required by local law. All third parties sign confidentiality agreements.

We do not store card numbers or bank details. DANA, OVO, GoPay and QRIS payments are handled by certified payment partners. Tokenised transaction records stay on file for 7 years for tax and anti-fraud compliance. We delete your payment method references after account closure.

Change your password immediately from the account login page. Contact our support team at [email protected] or use live chat (09:00–22:00 Jakarta time) to report the incident. We will lock your account and investigate within 2 hours. Enable two-factor authentication in your settings for added security.

Essential cookies (login, fraud prevention) cannot be disabled — they keep your account secure. Non-essential analytics cookies can be turned off in your browser settings or in our Privacy & Security panel. Disabling them does not affect your play or payouts, only our ability to see how the lobby performs.

We follow local data protection regulations and store your data on servers that comply with Indonesia's data residency requirements where local law permits. Our privacy policy is transparent about collection and use. You have the right to access, correct, and request deletion of your data under local law.