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Terms & Conditions That Protect Your Account

When you open an account with us, these terms shape how your wallet, deposits, withdrawals and gameplay work across all our lobbies and live tables.

Account SecurityPayment ClarityWithdrawal RulesYour Rights
Explore the Lobby Read FAQ
data maca Terms & Conditions That Protect Your Account
REACH OUR TEAM

Contact Us About Your Terms

Live Chat Speak to our team right from your account dashboard.
Email Support Send account or terms questions to [email protected]. Replies arrive within 24 hours.
Account Settings Review your personal terms preferences, linked payment methods and communication settings anytime.
HOW WE PROTECT YOU

What Your Terms Promise About Security and Data

Account Data Handling

We store your account name, linked payment methods, and transaction history on encrypted servers. Your password is never visible to our team. Data is kept only as long as your account exists and for six months after closure for dispute resolution.

Payment Verification

Every deposit and withdrawal is matched against your registered payment method on file. Deposits via DANA, OVO, GoPay and QRIS are confirmed instantly; we cross-check the sender details before crediting your account wallet.

Cookie and Tracking Consent

When you open an account, you consent to analytics cookies that track your lobby navigation, game selections and login device for fraud prevention and platform improvement. You can disable non-essential cookies in your browser settings.

Account Access Rights

You own your account username and can request a full export of your data, transaction history and personal details anytime by emailing [email protected] with your account username and linked email address.

Data Correction and Deletion

If your name, email or phone number on file is incorrect, update it directly in Account Settings. To request permanent deletion after account closure, contact support in writing; we complete all erasure requests within 90 days.

Device and Session Rules

You may access your account from any device but only one active session per account at a time. If you sign in on a new device, your previous session ends automatically. Multi-account operation breaches these terms and may result in account suspension.

Your Terms & Conditions Questions Answered

Yes. Go to your account Settings, select Payment Methods, and add or remove DANA, OVO, GoPay or QRIS wallets anytime. Your first deposit method cannot be removed until you've had a successful withdrawal to an alternative method, so we can verify your account ownership.

Contact our support team within seven days of the transaction with your account username and transaction ID. We verify the payment confirmation from your bank or e-wallet and respond within two business days. If an error is confirmed, we credit your account or refund you directly to your original payment method.

The terms are the same across all devices—our iOS app, Android app and web browser all follow the same account rules. Your account session, wallet, history and withdrawal limits are consistent wherever you log in. A session on one device ends when you sign in on another.

You can close your account anytime from Settings → Account Closure. Any remaining balance must be withdrawn to a linked payment method before closure is final. We process the withdrawal according to our standard rules; it usually clears in under a minute to DANA, OVO, GoPay or QRIS.

We retain your transaction history, linked payment details and personal information for six months after closure to handle any disputes or chargebacks. After six months, all data is deleted unless local law requires longer storage. You can request early deletion by emailing [email protected].

Your access to the platform and your account terms depend on local law. If your region's laws change or restrict gaming activity, your account access may be suspended to comply. We'll notify you by email if this affects you. You retain the right to withdraw any remaining balance.

No. Each person needs their own account with their own payment method and identity verification. Sharing login credentials breaches these terms. We monitor for multi-account play from the same location or payment method and may suspend all related accounts without refund.

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